Privacy Policy

1. Overview

Ravel ("we", "our") provides AI-native project management for engineering teams. This policy explains how we collect, use, disclose, and safeguard personal information when you use theravel.app and app.theravel.app.

2. Information we collect

We may collect: (a) account and profile details you provide, such as email and name; (b) usage and device data needed to run and secure the service; and (c) integration-related data you authorize, such as GitHub repository activity used for project tracking features.

3. How we use information

We use information to provide and improve Ravel, authenticate users, secure accounts and systems, support customer requests, process payments, and comply with legal obligations. We do not sell your personal information.

4. Legal bases for processing

Depending on your location, we process information on one or more legal bases, including performance of a contract, legitimate interests (such as security and product improvement), consent where required, and compliance with legal obligations.

5. Payment processing and third parties

We use trusted service providers to operate Ravel. Payments are processed by Paddle, which may collect and process billing and transaction information as part of checkout, fraud prevention, and compliance. We may share information with vendors only as needed to provide the service.

6. International transfers

Because our providers may operate in multiple countries, your information may be transferred to and processed in jurisdictions outside your own. We take reasonable steps to protect information in such transfers.

7. Data retention

We retain personal information only for as long as necessary to provide the service, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

8. Your rights

You may request access, correction, deletion, or export of your personal information, and you may object to certain processing where applicable law allows. To submit a request, contact us using the email below.

9. Cookies and analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve user experience. You can manage cookie settings through your browser controls.

10. Contact

For privacy questions or rights requests, contact us at support@theravel.app.