Refund Policy
Ravel offers a straightforward refund window on your first paid subscription so you can evaluate the product with confidence. This page explains eligibility, how to request a refund, and how refunds relate to the free trial and renewals. For current plan price and trial length, see Pricing.
1. Free trial vs paid subscription
You can start with a 14-day free trial without entering payment details. Refunds apply to your first successful paid subscription charge, not to the trial period itself, which does not involve a payment. If you subscribe after the trial, the 7-day refund window below starts from that initial payment.
2. 7-day refund window
We offer a 7-day no-questions-asked refund for first-time subscription purchases. The 7-day period starts from the time of your initial successful payment.
3. How to request a refund
To request a refund, email support@theravel.app and include your account email and any relevant order details so we can identify your transaction. In some cases, we may direct you to Paddle support to complete merchant-of-record verification for the same transaction.
4. Processing timeline
Approved refunds are typically processed within 5-10 business days. The exact timing depends on your payment method and financial institution. Paddle is our merchant of record for subscription payments.
5. Renewals and plan changes
The 7-day refund window applies to your initial subscription purchase. Renewals and plan changes are generally non-refundable unless required by applicable law or approved at our discretion.
6. Exceptions
We reserve the right to deny refund requests in cases of abuse, fraud, or other bad-faith behavior, subject to applicable legal requirements. Nothing in this policy limits any mandatory consumer rights under applicable law.
7. Related policies
Subscription terms are covered in our Terms of Service. Questions about workspace access during or after a refund? Email support@theravel.app or visit Contact.