Refund Policy
Last updated: May 28, 2026
1. 7-day refund window
We offer a 7-day no-questions-asked refund for first-time subscription purchases. The 7-day period starts from the time of your initial successful payment.
2. How to request a refund
To request a refund, email support@theravel.app and include your account email and any relevant order details so we can identify your transaction. In some cases, we may direct you to Paddle support to complete merchant-of-record verification for the same transaction.
3. Processing timeline
Approved refunds are typically processed within 5-10 business days. The exact timing depends on your payment method and financial institution.
4. Renewals and plan changes
The 7-day refund window applies to your initial subscription purchase. Renewals and plan changes are generally non-refundable unless required by applicable law or approved at our discretion.
5. Exceptions
We reserve the right to deny refund requests in cases of abuse, fraud, or other bad-faith behavior, subject to applicable legal requirements. Nothing in this policy limits any mandatory consumer rights under applicable law.